TERMS AND CONDITIONS

These General Terms and Conditions govern the provision of accommodation services offered by Alo. Baía São Lourenço, Lda., hereinafter referred to as the "Company," and establish the rights and obligations applicable to reservations made.

 

1. Fees and Payment
   • The rates offered may be refundable or non-refundable, depending on the option selected by the customer at the time of booking.
   • In the event of a conflict between these General Terms and Conditions and the specific terms and conditions of the fare selected by the customer at the time of booking, the terms and conditions of that fare shall prevail.
   • Payment terms vary depending on the type of fare chosen.
   • To confirm the reservation, payment of the total amount of the stay is required, unless the specific conditions of the selected rate establish different payment terms.
   • Available payment methods will be indicated during the booking process.
   • If payment is not made within the stipulated period, the Company reserves the right to cancel the reservation.

 

2. Cancellation Policy
   • Cancellation policies vary depending on the fare type selected. Customers should review the terms and conditions applicable to each fare before booking.

 

Refundable Fees

• The customer may cancel the reservation free of charge up to 30 days before the arrival date.
• During the months of July, August, and September, free cancellation is allowed up to 60 days before the arrival date.
• In case of cancellation made outside the deadlines indicated in the previous points, the total value of the reservation will be due.

 

Non-Refundable Fees

• By choosing a non-refundable rate, the customer accepts that the full amount of the reservation will be due regardless of the cancellation date.

 

No-show

• In case of no-show, the full amount of the reservation will be due.

 

Guest unable to move

• If the guest is unable to travel to the destination due to a flight cancellation or change that prevents their arrival on the reservation dates, due to circumstances beyond their control and duly verifiable, they may request a change or cancellation of the reservation.
• In these situations, the Company will analyze each case individually, taking into account, in particular, the length of stay, the possibility of traveling on alternative dates, existing availability, and the possibility of reselling the initially reserved dates. Depending on the circumstances, the Company may propose changing the dates of the stay, issuing a voucher for future use, or providing a full or partial refund of the amount paid.

 

Cancellation by the Company

• The Company may cancel or, when necessary, modify a reservation in situations of force majeure or exceptional circumstances that prevent or compromise the provision of the service, including, inter alia, adverse weather conditions, safety reasons, serious damage or malfunctions in the accommodation, or other unforeseen circumstances beyond its control.
• In these situations, and whenever possible, the Company will inform the client as far in advance as possible and may, depending on the circumstances and availability, propose one of the following solutions:

Full refund of the amount paid in relation to the affected reservation;

Rescheduling the stay to a future date;

Relocation to accommodation with equivalent characteristics, subject to availability.

 

3. Booking Changes
   • After the reservation is confirmed, the client may request a change to the dates of their stay, subject to availability and confirmation from the Company.
   • Changes to your reservation are subject to the rates and conditions applicable to the new dates, and the price or conditions of the original reservation cannot be guaranteed.

 

 

4. Guest Responsibility
   • The guest is exempt from paying a security deposit.
   • In the event of damage caused to the accommodation, furniture, equipment or other property, except when resulting from normal wear and tear from regular use, the guest will be responsible for paying compensation corresponding to the losses actually ascertained.
   • Additional services not included in the reservation may be charged during your stay.

 

5. Accommodation Occupancy
   • Occupancy of the accommodation is limited to the number of guests indicated in the reservation.
   • The customer must correctly indicate the number of guests at the time of booking.
   • The Company reserves the right to charge an additional fee for each guest not included in the initial booking, per night of stay.

 

6. Data Protection
   • The personal data collected will be processed exclusively for reservation, billing, and compliance with legal obligations, in accordance with the General Data Protection Regulation (GDPR).

 

7. General Provisions
   • By making a reservation, the customer confirms that they have read and accepted these General Terms and Conditions, as well as the Property Rules applicable to the stay.
   • These General Terms and Conditions apply to the booking and provision of accommodation services, without prejudice to the specific conditions of the selected rate or other specific agreements entered into between the parties.
   • Any specific agreement entered into between the Company and the client shall prevail over these General Terms and Conditions with respect to the subject matter of that agreement.

Last updated: September 28, 2026